Privacy Policy

Chainfluent Logistics, a Blackwood Holdings Group company (“Chainfluent,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at chainfluentlogistics.kinsta.cloud or engage with our consulting services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Contact Forms

When you submit a contact form on our website, we collect your name, email address, phone number (if provided), and the content of your message. This information is submitted voluntarily and is used to respond to your inquiry.

Consultation Booking

When you schedule a consultation through our booking system (powered by Amelia), we collect your name, email address, phone number, preferred appointment time, and any notes you provide about your project or needs. Payment information collected during booking is processed securely by Stripe and is not stored on our servers.

Automatically Collected Information

When you visit our website, our servers and analytics tools may automatically collect certain information, including your IP address, browser type and version, operating system, referring URLs, pages visited, and the date and time of your visit. This information is used in aggregate form to understand how visitors use our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to inquiries, schedule consultations, deliver consulting services, and fulfill our contractual obligations.
• Communication: To send you confirmations, updates, follow-up materials, and administrative information related to your engagement with us.
• Business Improvement: To analyze usage patterns, improve our website experience, and refine our service offerings.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including Washington state law.
• Fraud Prevention: To detect, prevent, and address fraudulent activity and security vulnerabilities.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Third-Party Services

We use select third-party services to operate our website and deliver our services. These providers have their own privacy policies governing the information they process on our behalf:

Stripe (Payment Processing)

Payment processing for consultation bookings and services is handled by Stripe, Inc. When you provide payment information, it is transmitted directly to Stripe using industry-standard TLS encryption. Chainfluent does not store credit card numbers or payment card data on our systems. Stripe’s privacy policy is available at stripe.com/privacy.

Amelia (Appointment Booking)

Our consultation scheduling system is powered by Amelia, a booking plugin that processes appointment data including your name, email, phone number, and appointment details. This information is stored in our WordPress database on our Kinsta-hosted servers.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized data about page views, session duration, traffic sources, and general geographic location. This data is subject to Google’s Privacy Policy, available at policies.google.com/privacy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4. Cookie Policy

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze site usage. We use the following types of cookies:

• Essential Cookies: Required for basic website functionality, including session management and security. These cannot be disabled.
• Analytics Cookies: Used by Google Analytics to collect anonymous usage data. You may opt out via browser settings or the Google Analytics opt-out tool.
• Functional Cookies: Used by our booking system (Amelia) to remember your preferences and appointment details during your session.

Most web browsers allow you to control cookies through browser settings. Disabling certain cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Contact form submissions: Retained for 2 years from the date of submission, or until the inquiry is resolved, whichever is longer.
• Booking records: Retained for 7 years to satisfy business record-keeping requirements under Washington state law.
• Payment records: Managed and retained by Stripe per their data retention policies and applicable financial regulations.
• Analytics data: Aggregated and anonymized; retained per Google Analytics default settings (up to 26 months).

6. Your Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of any non-essential communications or analytics tracking.
• Data Portability: Request a machine-readable copy of your personal information where technically feasible.

To exercise any of these rights, please contact us at contact@chainfluent.com. We will respond to verified requests within 30 days.

7. Washington State Compliance

Chainfluent Logistics is headquartered in Seattle, Washington. We comply with applicable Washington state privacy and data protection laws, including the Washington Privacy Act (RCW 19.255) to the extent applicable to our operations. Washington residents have the right to request disclosure of personal information we have collected, request deletion of such information, and opt out of the sale of personal information. We do not sell personal information.

If you are a Washington state resident and wish to exercise your privacy rights, please contact us using the information provided below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS with TLS encryption. Our hosting provider, Kinsta, maintains SOC 2 Type II certified data centers with enterprise-grade security controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently received personal information from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will update the “Last Updated” date at the top of this page when we make changes. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: